Terms and Conditions

These Terms and Conditions (“Terms”) are an agreement between you and Ako Insight Limited (“Ako Insight”, “we”, “us”, or “our”). By creating an account or using the service, you agree to these Terms and our Privacy Policy.

You must be at least 18 years old and legally able to enter this agreement. If you use the service for a school or other organisation, you confirm that you are authorised to do so and that both you and the organisation will comply with these Terms.

Ako Insight provides tools that assist educators with lesson planning, curriculum retrieval, teaching ideas, content generation, saved resources, and related workflows. We may add, change, improve, or discontinue features, and some features may be labelled preview or beta.

The service supports, but does not replace, teacher professional judgement. You are responsible for reviewing and adapting all outputs before use, checking curriculum references against authoritative sources, and deciding whether content is accurate, culturally appropriate, age appropriate, accessible, safe, and suitable for your learners and context.

• Provide accurate, current account information and keep it updated.
• Keep your credentials confidential and do not share an individual account.
• Tell us promptly if you suspect unauthorised access or misuse.
• You are responsible for activity under your account unless it results from our failure to use reasonable care.

We may require email verification or a recent sign-in for sensitive account actions.

The service is for educators and is not directed to children or students. Do not submit information that identifies a student or sensitive student information. De-identify learning needs and classroom scenarios before entering them. You are responsible for complying with applicable privacy, safeguarding, school, and records-management requirements and for obtaining any necessary authority.

Do not rely on the service to make final assessment, grading, diagnostic, disciplinary, wellbeing, or safety decisions. Escalate serious learning, health, safety, or wellbeing concerns to an appropriately qualified person and follow your organisation’s procedures.

You must not use the service to:

• break the law, infringe rights, breach confidence, or submit content you are not authorised to use;
• harm, exploit, harass, discriminate against, or endanger any person;
• create or distribute malware, bypass security or usage limits, probe vulnerabilities, or interfere with the service;
• impersonate others, misrepresent AI-generated material, or engage in fraud or deceptive conduct;
• automatically extract, scrape, or access the service except through an interface or integration we expressly permit; or
• reverse engineer the service except to the limited extent that applicable law does not allow that restriction.

You retain any rights you have in prompts, files, lesson plans, notes, feedback, and other content you submit (“Your Content”). You give us a non-exclusive licence to host, copy, process, transmit, and display Your Content only as reasonably necessary to provide, secure, maintain, and improve the service and meet our legal obligations.

You confirm that you have the rights and permissions needed to submit Your Content. No ownership of mātauranga Māori, taonga works, traditional knowledge, or other cultural material transfers to Ako Insight. You must respect the rights of kaitiaki and other rightful holders and use such material in accordance with applicable tikanga and permissions.

Subject to these Terms and applicable law, you may use output generated for you. Because AI can produce similar output for different users, output may not be unique. We do not guarantee that an output is accurate, complete, current, original, non-infringing, or suitable for a particular purpose. You are responsible for checking output and for how you use or share it.

Ako Insight and its licensors own the service, software, design, branding, and other materials we provide, excluding Your Content and rights that may arise in output. We give you a limited, non-exclusive, non-transferable, revocable right to use the service in accordance with these Terms. No other rights are granted.

The service relies on third-party technology, including Google Firebase, Google Cloud, Vertex AI, analytics, monitoring, and email services. Their availability can affect Ako Insight. Links to external websites do not mean that we control or endorse their content, and their own terms and privacy policies may apply when you use them directly.

If a feature or plan requires payment, its price, billing period, cancellation process, and any other material payment terms will be shown or agreed before you purchase it. You must pay applicable fees and taxes when due. Nothing in these Terms limits rights you have under applicable consumer law.

We aim to provide a reliable service, but interruptions, delays, errors, and data loss can occur. We may perform maintenance or make changes needed for security, law, providers, or product development. Where reasonably practical, we will give notice of a material change that adversely affects your use. Keep copies of lesson plans or other content you need for school records or continuity.

You may stop using the service at any time and may request account deletion by emailing us. We may suspend or terminate access where we reasonably believe you have materially breached these Terms, created a security or legal risk, failed to pay an agreed fee, or where suspension is required by law. Where appropriate, we will give notice and a reasonable opportunity to remedy the issue.

On termination, your right to use the service ends. Provisions that by their nature should continue, including those on content rights, intellectual property, liability, disputes, and governing law, will survive.

Nothing in these Terms excludes, restricts, or modifies any right or remedy that cannot lawfully be excluded, including any rights you may have under the Consumer Guarantees Act 1993 and Fair Trading Act 1986. Subject to those rights, the service is provided on an “as available” basis and we do not promise that it will always be uninterrupted, error-free, or suitable for every teaching context.

Each party is responsible for loss to the extent it is caused by that party’s breach, negligence, or unlawful conduct. Neither party is responsible for indirect or consequential loss that was not reasonably foreseeable when these Terms were accepted. This paragraph does not limit liability for fraud, wilful misconduct, breach of privacy law, infringement of intellectual property rights, or any liability that cannot legally be limited.

We may update these Terms to reflect changes to the service, providers, risk, or law. We will post the updated Terms with a new effective date. If a change materially affects your rights, we will take reasonable steps to notify you before it takes effect. If you do not agree, you must stop using the service and may ask us to close your account.

These Terms are governed by New Zealand law. You and Ako Insight submit to the non-exclusive jurisdiction of the New Zealand courts. Before starting formal proceedings, each party agrees to try in good faith to resolve the issue directly, unless urgent relief is needed. You may also have rights to use the Disputes Tribunal or other statutory complaint processes.

Questions, complaints, and account deletion requests can be sent to Epati Lafaialii at pati@akoinsight.co.nz. Ako Insight Limited’s website is akoinsight.co.nz.